We do not issue refunds for prescription products that are being prepared for shipment or have shipped.

Our team needs a minimum of 48 hours notice prior to your next order processing date in order to cancel or make adjustments to your subscription.

To avoid associated fees, kindly complete a cancellation form 48 hours prior to your next billing cycle.

In the event that we are not able to stop a shipment in time prior to the treatment being dispatched, you may be entitled to a refund if you have given 48-hour notice but still received a charge.

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For purchasers of our multi-month plans, no refund will be given once your subscription begins and you have received your first month of supply.

You may be eligible for a partial refund if your doctor determines the protocol is not appropriate for you.

Refine Group, LLC. does not guarantee that medication will be prescribed by the attending clinician/physician as they may determine medication is not medically necessary and/or, does not meet prescription policy or is not telemedicine appropriate. A partial refund, excluding the cost of the clinician/physician visit, may be provided on the basis that medication was not prescribed.

For patients on monthly treatment plans, please be sure to check your email/SMS monthly to renew your treatment. Failure to complete a medical intake form will result in a $100 medical processing fee.

Due to the nature of our service, we are unable to offer physical returns of products for re-use or re-sale, please dispose of unwanted or expired medications at your local pharmacy.

If you feel we’ve made an error with your purchase, please contact us via email at support@refinerx.com or directly via our help chat website on our website